Do you have a question about a school related technology issue? Do you need assistance logging on to the Dashboard? Are you locked out of your student email account? Are you having trouble accessing Banner or Blackboard? Do you need assistance installing Microsoft Office 365, Lockdown Browser, or other school related software? Do you need help logging on to the computers on campus?

If so, please contact the Gwinnett Tech Student IT Help Desk.
Stuhelpdesk@gwinnetttech.edu or 678-226-6407


In person and remote assistance is also available by appointment.

When submitting a help request please include your first and last name, your student ID number, and your student email address so that we can help you more quickly.

In person assistance is also available on the Lawrenceville or Alpharetta campus. Go to the front desk and ask to see the Student IT Help Desk. We are available from 8:00 am to 5:30 pm. 

Accessing your Dashboard Account
Installing Office 365

Frequently Asked Questions

I need my password reset

Your default password is “gtc” and then your 6-digit date of birth, MMDDYY (no dashes or slashes), example: “gtc010580” 

If you need your password reset please contact the Student IT Help Desk at 678-226-6407 or StuHelpDesk@GwinnettTech.edu and be sure to provide the details below so that we may reset your password.  

  • Full Name 
  • Student ID 
  • DOB 
  • Last 4 Digits of Social Security Number 
I don’t know my student email address / I don’t know my student ID number
  • Your Gwinnett Tech student email follows this format: FLLLLLLxxxx@student.gwinnetttech.edu. (first initial, up to 6 characters in last name, last 4 of student ID number) 
  • If you do not know your student ID number, please contact the Student IT Help Desk at 678-226-6407 or StuHelpDesk@GwinnettTech.edu, let us know you need your student ID, and be sure to provide the details below: 
    • Full Name
      Date of birth
      Last 4 Digits of Social Security Number 
I need my Multi-Factor Authentication phone number changed

Please contact the Student IT Help Desk at 678-226-6407 or StuHelpDesk@GwinnettTech.edu, let us know you need your Multi-Factor Authentication phone number changed, and be sure to provide the details below.

  • Full Name 
  • Student ID 
  • DOB 
  • Last 4 Digits of Social Security Number 
  • New Phone Number 
Dashboard log in instructions

Follow this link to access Dashboard: https://gwinnetttech.edu/dashboard 

Please click the blue “Dashboard” Button to Login  To access your dashboard, you need to know your Gwinnett Tech student email which follows this format: FLLLLLLxxxx@student.gwinnetttech.edu. (first initial, up to 6 characters in last name, last 4 of student ID number) 

The default password is gtc and your birthday: gtcmmddyy

 

This happens when you make a typo on the “@student.gwinnetttech.edu” part of your e-mail  address. Please check to make sure your e-mail address was entered correctly without any typos. You will never have to create your own account/e-mail address so if you are receiving this error, it is more than likely because of a typo. 

Banner log in instructions

Follow this link to access Banner: http://www.gtc-web.org 

Please select the “Enter Student Secure Area” option. 

Your banner log in is the first part of your Gwinnett Tech email address (do not include the @student.gwinnetttech.edu portion of the address). Your Gwinnett Tech student email follows this format: FLLLLLLxxxx@student.gwinnetttech.edu. (first initial, up to 6 characters in last name, last 4 of student ID number)  Your default password is “gtc” and then your 6-digit date of birth, MMDDYY (no dashes or slashes), example:
gtc010580 

Blackboard log in instructions

To access Blackboard, you can use the Quick Links in the green box at the top of any gwinnetttech.edu page

or 

Follow this link to access Blackboard: https://gwinnetttech.blackboard.com/ 
Once you are on that page click the large blue box in the middle that says LOGIN 

Your Blackboard log in is the first part of your Gwinnett Tech email address (do not include the @student.gwinnetttech.edu portion of the address). Your Gwinnett Tech student email follows this format: FLLLLLLxxxx@student.gwinnetttech.edu. (first initial, up to 6 characters in last name, last 4 of student ID number)

Your default password is “gtc” and then your 6-digit date of birth, MMDDYY (no dashes or slashes), example: gtc010580 

Office 365 install instructions

Microsoft Office 365 is free for all Gwinnett Tech students! 

You can watch the video below on how to install Microsoft Office 365 or follow the written instructions.  Follow the instructions in this video https://youtu.be/8eILBGoJEDE
1. Click on the outlook student email icon in dashboard in order to access your student email
2. Click the apps icon on the left-hand side next to the outlook title 
3. Click the Office 365 link in the upper right corner of the page 
4. Click the install office button in the upper right corner of the page
5. Click on the office 365 apps button to begin the download of Microsoft office 
6. Once you click on the office 365 apps button follow the on-screen instructions to complete the install 

Once Office 365 has been installed, be sure to login with your Gwinnett Tech student email account the first time you start an Office application. 

Lock down browser install instructions  

Download and install LockDown Browser from this link: 
https://download.respondus.com/lockdown/download.php?id=644891631

Once Installed 
Go to your desktop and open LockDown Browser. 
Log into Blackboard. 


Navigate to the test. 
Please note, LockDown Browser does not work with Chrome books. 

How to Install Respondus LockDown Browser 

Recommended browsers and Systems

We recommend students use Windows 10 or the current Mac operating system. 
Chromebooks are not recommended. 
-Required software such as LockDown Browser cannot be installed on Chromebooks. 

Please make sure you have updated your browser to the most current version and that your system has the latest operating system updates.
Supported Browsers 

  • Google Chrome (recommended) 
  • Firefox 
  • Microsoft Edge 

 Unsupported Browsers 
Safari 

Clear browsing data / clear cache  
I’m not receiving messages from my instructors in Blackboard

do-not-reply@blackboard.com is the address that all blackboard messages are sent from. If you are not receiving some of your messages from blackboard it is likely that this address has been blocked in Outlook. 
To change this, follow these steps: 
1. Log in to your student email account through the Outlook link on the student dashboard. 
2. On the upper right of your Gwinnett Tech Outlook web app, you will see a gear icon, click on this to open your outlook Settings
3. Scroll to the bottom and click on View all Outlook Settings 
4. From the menu on the left choose Junk email 
5. If you see do-not-reply@blackboard.com on your blocked sender’s list click the trash can icon to the right of it to remove it 
Once this is done scroll down and click Save 
 
Here is a video tutorial about changing your blocked sender’s list. 
Not receiving blackboard messages

I’m getting a 403 or 503 error when I try to log in to banner

To clear this error, you will need to clear your browsing data and close all browser windows.  

If you are using the Google Chrome browser these are the instructions for clearing your browsing data:  

From the “Menu” button in the upper-right corner of the Chrome window (it looks like three small dots), choose “More Tools” then choose “Clear browsing data… “. Make sure you choose “All time” from the “time range” drop down menu. Also make sure the “cookies and other data” box is checked, then click the “clear data” button.  

If that does not work, try using an incognito window.  

From the “Menu” button in the upper-right corner of the Chrome window (it looks like three small dots), choose “new incognito window”   

For best results we recommend using Google Chrome browser. Instructions for clearing your browsing data in other browsers can be found here https://clear-my-cache.com/ 

I need my PIN reset so I can check my admissions status.

Please contact the Student IT Help Desk at 678-226-6407
or StuHelpDesk@GwinnettTech.edu and be sure to provide the details below so that we may reset your password. 

  • Full Name 
  • Student ID 
  • DOB 
  • Last 4 Digits of Social Security Number 

For other questions regarding your application status, please contact the Recruitment Office.  via email: GTCRecruitment@GwinnettTech.edu or via phone: (678) 226-6751. 

Banner log in error message “This page is not enabled for current user role”

If you get this error message when trying to log in to banner it is because your application is not complete. 
 To check your admissions status, go to www.gtc-web.org/admissions 

Your Login ID will be your 900# or your SSN 

Your PIN is to your 6-digit date of birth, MMDDYY (no dashes or slashes) 

If you have questions about completing the application process, contact the student recruitment center. 
via email: GTCRecruitment@GwinnettTech.edu or via phone: (678) 226-6751. 

Need a Loaner Laptop?

The Gwinnett Tech Foundation is able to provide limited assistance with Loaner Laptops.  

Please follow the following link to view additional information to acquire a Loaner Laptop.  

Contact Gwinnett Tech Foundation  678-226-6425 or email FoundationOffice@gwinnetttech.edu

Having issues saving or updating PDF document?

In order to annotate, print, and sign any Gwinnett Technical College PDF document, please download the free Adobe Reader® software on your machine. 

Follow the link below to download: https://get.adobe.com/reader/ 

How do I check my student print budget?

Students have a budget of 300 free prints each semester. Login to your student Dashboard and select the student print budget shortcut to see your current print balance and pay for additional printing through Print Payment Management.
Student Print Budget

Multi-Factor Authentication (MFA)

Additional security on Office 365 accounts
Gwinnett Technical College is implementing additional security on all student email accounts. This is called Multifactor Authentication.

  • What is Multi-Factor Authentication (MFA)?
    • Multi-Factor Authentication (MFA) is a more secure authentication process for connecting to a web service. It uses at least two out of three factors: something you know, something you have, or something you are. Examples of these would be a password, a USB security key, and a fingerprint.
  • Why does GTC require MFA for Office365 logins?
    • This year saw a substantial increase in the quantity and complexity of malicious emails on the Internet. Spammers have been increasingly successful in tricking account holders to release their password compromising these accounts which were in turn are used to send spam or other malicious attacks.
  • How does MFA prevent unauthorized logins if the student’s login information has been compromised?
    • By requiring a cell phone as an additional authentication requirement, MFA blocks access to criminals even if they have the student’s login information. If you get multiple authentication messages on your phone even though you aren’t logging in to Office 365, change your password as soon as possible. You have likely compromised it in some way without your knowledge.
  • Can I use an alternate email address for MFA?
    • No. Office 365 MFA only supports phone verification.
  • Is there some alternative to a phone call or SMS?
    • No.  GTC’s access policy does not support any other authentication method.
  • Will you disable MFA on my account if I find it inconvenient?
    • No. MFA protects you, other students, faculty, staff, the school’s data, and others online. It has also been instituted as a required security policy at Gwinnett Tech.