Reset password procedure.

Please read this information before scrolling down to the self-service password reset instructions.

Self-Service Password Reset for Students

Can I use the Self-Service password reset?

The first time you logged in to your Gwinnett Tech student dashboard account you were asked to add a phone number for resetting your password and unlocking your account. If you completed this step then you can use the self-service password reset feature. Follow the instructions below.

self service password 1
Password reset, first time logging in

If this is your first time logging in to the dashboard, you will be unable to use the self-service password reset.

If you receive the error message “unable to sign in”, your password is incorrect or your email address is incorrect.

INNCORECT PASSWORD

When you log in for the first time your password is gtc and your 6-digit date of birth. Example: gtcmmddyy

If your date of birth is 07/04/2021, your password would be gtc070421.

INCORRECT EMAIL ADDRESS

Check to be sure you have typed your student email correctly and it is all lowercase letters.

Your Gwinnett Tech student email follows this format: 
FLLLLLLxxxx@student.gwinnetttech.edu (first initial, up to 6 characters in last name, last 4 of student ID number)

Contact the Student IT Help Desk

If you have checked everything and you continue to receive the error message “unable to sign in”, contact the Student IT Help Desk.  
By phone 678-226-6407 or email StuHelpDesk@GwinnettTech.edu 

Please provide the details below so that we may verify your ID.

  • Full Name 
  • Student ID (if known)
  • Date of birth
  • Last 4 Digits of Social Security Number 

Student Password Reset Instructions


Self-Service Password Reset for Employees

Please read this information before scrolling down to the self-service password reset instructions.

Can I use the Self-Service password reset?

The first time you logged in to your Gwinnett Tech dashboard account you were asked to add a phone number for resetting your password and unlocking your account. If you completed this step then you can use the self-service password reset feature. Follow the instructions below.

self service password 1

If you are unable to sign in, and you did not set up the self-service password reset, contact the IT help desk for a password reset.

Please call 678-226-6800 or email ITSupport@GwinnettTech.edu

Password reset, first time logging in

If this is your first time logging in to the dashboard, you will be unable to use the self-service password reset.

If you receive the error message “unable to sign in”, your password is incorrect or your email address is incorrect.

Check the information sheet you were given at your new employee orientation to be sure the email and password you are typing matches.

If you are still unable to sign in contact the IT help desk for a password reset.

Please call 678-226-6800 or email ITSupport@GwinnettTech.edu


Employee Password Reset Instructions